What plumbing and HVAC shop owners ask before they start a pilot.
VocaDent is an AI phone assistant for plumbing and HVAC shops. It answers the calls your team misses, after hours, on weekends, or while you're on a job. It takes the caller's name, number, service address, and what's wrong, flags the urgent calls, and emails you the moment an urgent call ends. Every call shows up in your dashboard with a transcript and a priority flag.
William sets it up for you. You tell him your business name, hours, the services you offer and what you charge, and what counts as urgent for your shop, and he builds your assistant. Then you turn on no-answer call forwarding from your existing number, and it starts answering the calls you miss. The pilot is free for 30 days, then $149 a month if you keep it. There is no setup fee.
No. The pilot needs no card. Around day 25, William sends you a payment link for $149 a month. If you want to keep it, you pay the link. If you don't, he turns the line off. Nothing bills automatically.
$149 a month, month to month. There is no contract and no setup fee, and you can cancel anytime.
The pilot includes up to 500 minutes of calls a month, which is far more than most shops use after hours. If you go past it, we never shut your line off without talking to you first.
Yes. You keep your number and your phone still rings first. VocaDent uses no-answer call forwarding, so it only picks up the calls that would have gone to voicemail. Turning off forwarding on your own phone turns it off instantly.
Yes, and that is on purpose. Every call opens with one short line before your greeting. It says "Hi, you've reached the virtual assistant for" your business name, "I'm an AI, and this call may be recorded." If a caller asks whether they're talking to a real person, it says plainly that it's your virtual assistant, an AI, and it never pretends to be human. Past that it skips long disclaimers and just sounds natural. If a caller wants a human or goes off-script, it takes their details and flags the call in your dashboard instead of faking its way through. It never promises a callback time it can't keep. It would rather say "I'm flagging this for the team and they'll call you back as soon as they can" than guess at a price or a promise.
It quotes only from the services and prices you give it, and it won't go past them. Ask it something you never covered, like a dispatch fee or whether you work a certain zip code, and it doesn't guess. It tells the caller the team will confirm that directly, and the question stays in the call transcript for you to read. It also won't tell a caller they're booked unless you've set up calendar booking. Otherwise it says the team will confirm the time. You can read every call in your dashboard, and turning off forwarding on your own phone shuts it off instantly.
You tell it what counts as urgent for your trade, like no heat in winter, a sewage backup, or active flooding, and it flags those calls. Safety comes first. If a caller reports a gas smell, a carbon monoxide alarm, fire, sparking, or someone hurt, it tells them to get out and call 911 once outside (for a gas smell on its own, with nobody hurt or sick and no other hazard, the gas company's emergency line also works), asks them to call back once they're safe, and lets them go. It only takes details and flags the call urgent once a caller is already safe and has already called for help, and it never gives repair instructions. On the urgent calls where someone is booking a job, asking about your work, cancelling, or raising a complaint, you get an email the moment the call ends. Text alerts are coming soon, once carrier registration is finished. An occasional urgent call may not trigger an alert, so the dashboard is the complete record.
Not yet. Today urgent calls trigger an email alert the moment the call ends. Text alerts are coming soon, once carrier registration is finished. Until then, every call is also in your dashboard with a transcript and a priority flag.
If a caller needs a person or asks something outside what you've told it, it takes their name, number, service address, and what they need, tells them the team will follow up, and flags the call in your dashboard.
Calendar booking is available on request. It works with Google Calendar and is still in beta, so William turns it on with you during setup if you want it. Without it, the assistant takes down the time the caller wants and your team confirms it.
Your call records and transcripts are stored in Supabase, which states that all customer data is encrypted at rest with AES-256 and in transit over TLS, and the VocaDent site and dashboard are served over HTTPS. A few providers run the service. ElevenLabs handles the voice and produces the transcript, Anthropic reads that transcript to flag urgent calls, Supabase stores it, Twilio carries the phone number, and Stripe handles billing. Our Security and Privacy pages list every provider and what each one sees.
Email William at whudd2006@gmail.com, or request a pilot and ask him during setup.
