No heat at midnight?
Someone still answers.
VocaDent answers the calls your techs miss, after hours, on weekends, or while you're on a roof. It takes the caller's name, number, service address, and what's wrong, and emails you the moment an urgent call ends.
Built for the calls an HVAC shop misses
It picks up the calls your team can't get to.
No heat, no cooling
Furnace out on a January night or the AC down in a heat wave. It picks up, takes the caller's name, number, service address, and what's going on, flags the call urgent, and emails you the moment it ends.
Tune-ups and quotes
A homeowner asks what a seasonal tune-up costs. It quotes only from the services and prices you gave it, and tells the caller your team will confirm anything else.
Safety before intake
If a carbon monoxide alarm is going off, a caller smells gas, or someone is hurt, it tells them to get safe and call 911 first. It never gives repair instructions.
The morning list
Every call from the night before is in your dashboard with a transcript and a priority flag, so you start the day knowing who called and what they need.
How the pilot works
Request a pilot
Tell William about your shop on the pilot form. No card and no setup fee.
William sets it up
He builds your assistant with your business name, hours, services, prices, and what counts as urgent for your shop.
Turn on forwarding
Set no-answer call forwarding on the number you already have. You keep your number, and your phone still rings first.
Read every call
Each call lands in your dashboard with a transcript and a priority flag. Urgent calls email you the moment they end.
What you get
Email alerts on urgent calls
The moment an urgent call ends, you get an email with who called and what they need. Text alerts are coming soon, once carrier registration is finished.
A transcript of every call
Every call is in your dashboard with the full transcript, the caller's details, and a priority flag, so you can call back knowing the whole story.
Calendar booking on request
Google Calendar booking is available on request while it is in beta. Without it, the assistant takes the time the caller wants and your team confirms it.